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    402/101, Royal World, Sansar
    Chandra Road, Jaipur – 302001

                     HINDUSTAN TRADECOM INVESTOR GREVIANCE ESCALATION MATRIX

    Details ofContact personAddressContact No.Email IDWorking Hours
    Client ServicingAnish Kanoongo402, Royal World, SC Road, Jaipur1414069605anish@htplonline.comMon-Sat; 9:00 am to 6:00 pm
    Head of Client ServicingVidwan Kanoongo402, Royal World, SC Road, Jaipur1414069603vidwan@htplonline.comMon-Sat; 9:00 am to 6:00 pm
    Compliance OfficerYuvraj Kanoongo402, Royal World, SC Road, Jaipur1414069602yuvraj@htplonline.comMon-Sat; 9:00 am to 6:00 pm
    CEOTara Chand Kanoongo402, Royal World, SC Road, Jaipur1414069600ig@htplonline.comMon-Sat; 9:00 am to 6:00 pm

    In absence of response/complaint not addressed to your satisfaction, you may lodge a complaint with SEBI at https://scores.gov.in/scores/Welcome.html or Exchange at https://www.mcxindia.com/Investor-Services (MCX) or www.ncdex.com (NCDEX) or www.nseindia.com (NSE) or www.bseindia.com (BSE). 


    Please quote your Service Ticket/Complaint Ref No. while raising your complaint at SEBI SCORES/Exchange portal.


    Note:

    · Please mention working hours of each escalation level (eg. Mon-Sat; 9:00 am to 12:30

    · pm and 2:00 pm to 6:00 pm).

    · Same contact number shall not be mentioned for more than one or all escalation levels.

    · Contact numbers mentioned shall be handled by the escalated person.

    · Ensure the contact numbers mentioned are reachable.

    · Ensure IVRS allows caller to the reach the desired escalated level. 

    Step-by-step procedures for filing a complaint and finding out the status of the complaint

    1.       To file a complaint, clients can send an email from their registered email ID on our designated email address ig@htplonline.com

    2.       Client should mention their Name, UCC, DP client ID, PAN No. in the grievance mail.

    3.       The mail should have detailed description of the issue/complaint

    4.       In case if the complaint is serious (causing financial loss), clients should also send a copy email to compliance officer at yuvraj@htplonline.com

    5.       Once the email is sent, client shall receive a call from our compliance department/grievance handling department

    6.       Alternatively, client can also contact us over the call by following steps mentioned as part of our “HINDUSTAN TRADECOM INVESTOR GREVIANCE ESCALATION MATRIX” by vising here: https://www.htplonline.com/contact-us/

    7.       To know the status of your complaint, client shall follow up via email id ig@htplonline.com or via helpline numbers mentioned in escalation matrix

    8.       TAT for a complaint is generally 3-4 business days which can vary based on the nature and complexity of the complaint, hence client is advised to wait till such time

    9.       For serious complaints (causing financial loss), client can directly escalate the issue following the escalation matrix, TAT for such issues is typically 24 hrs.

     

                     HINDUSTAN TRADECOM KEY MANAGERIAL PERSONNEL DETAILS

    Details of Contact person Address Contact No. Email ID Working Hours
    Director Vikram Singh Kanoongo 402, Royal World, SC Road, Jaipur 01414069600 info@htplonline.com Mon-Sat; 9:00 am to 6:00 pm
    Director Tara Chand Kanoongo 402, Royal World, SC Road, Jaipur 01414069601 admin@htplonline.com Mon-Sat; 9:00 am to 6:00 pm
    Compliance Officer Yuvraj Kanoongo 402, Royal World, SC Road, Jaipur 01414069602 yuvraj@htplonline.com Mon-Sat; 9:00 am to 6:00 pm
    Principal Officer Vidwan Kanoongo 402, Royal World, SC Road, Jaipur 01414069600 vidwan@htplonline.com Mon-Sat; 9:00 am to 6:00 pm
    Reception

    (For Pledge/Unpledge Request, Ledger Balance and Holding enquiry always call on Reception instead of Accounts.)

    01414069600
    For trading (All segments)
    01414069696
    Accounts Department

    For Shares Payin/payout, EPN, pledge/unpledge and Billing related

    01414069615

    For Payments & Margin Shortages

    01414069666 01414069633
    HINDUSTAN TECHNOSOL PVT LTD Accounts
    01414069608
    Equity RMS

    For Limit, Password Reset, live Position, Balance, Holding related queries

    01414069613 01414069614
    Commodity RMS

    For Limit, Password Reset, live Position, Balance related queries

    01414069609 01414069610
    KYC Department
    01414069630 01414069617
    DP Department (Demat A/c operations)
    01414069616 01414069627
    IT Department (Trading Software installation)
    01414069635
    AP Assistance, Corporate Actions, IPO, OFS, NERL

    Mr Sunil Khandelwal

    9024619807
    For all Escalations/Queries/Redressal:

    Mr. Vidwan Kanoongo

    9928312000

    Mr. Yuvraj Kanoongo

    9001747474

    Mr. Anish Kanoongo

    9167529940
    For Cyber Attack / Incident Reporting:
    01414069635

    support@htplonline.com

                      HINDUSTAN TECHNOSOL INVESTOR GREVIANCE ESCALATION MATRIX

    Details ofContact personAddressContact No.Email IDWorking Hours
    Client
    Servicing    		Anish Kanoongo101, Royal World, SC Road, Jaipur1414069605anish@htplonline.comMon-Sat; 9:00 am to 6:00 pm
    Head of Client ServicingYuvraj Kanoongo101, Royal World, SC Road, Jaipur1414069603yuvraj@htplonline.comMon-Sat;
    9:00 am to 6:00 pm
    Compliance OfficerVidwan Kanoongo101, Royal World, SC Road, Jaipur1414069604vidwan@htplonline.comMon-Sat; 9:00 am to 6:00 pm
    CEORavi Kant Kanoongo101, Royal World, SC Road, Jaipur1414069600ravikant@htplonline.comMon-Sat; 9:00 am to 6:00 pm

                     HINDUSTAN TECHNOSOL KEY MANAGERIAL PERSONNEL DETAILS

    Details of Contact person Address Contact No. Email ID Working Hours
    Director Ravi Kant Kanoongo 101, Royal World, SC Road, Jaipur 01414069600 ravikant@htplonline.com Mon-Sat; 9:00 am to 6:00 pm
    Director Shashi Kant Kanoongo 101, Royal World, SC Road, Jaipur 01414069601 info@htplonline.com Mon-Sat; 9:00 am to 6:00 pm
    Compliance Officer Vidwan Kanoongo 101, Royal World, SC Road, Jaipur 01414069604 vidwan@htplonline.com Mon-Sat; 9:00 am to 6:00 pm
    Principal Officer Vidwan Kanoongo 101, Royal World, SC Road, Jaipur 01414069600 vidwan@htplonline.com Mon-Sat; 9:00 am to 6:00 pm
    Instant Demat Account

    Attention Investors

    "Filing complaints on SCORES - Easy & quick Register on SCORES portal Mandatory details for filing complaints on SCORES: Name, PAN, Address, Mobile Number, Email ID Benefits Effective communication Speedy redressal of the grievances"
    "Prevent Unauthorized Transactions in your demat and Trading account --> Update your Mobile Number and Email ID with your Depository Participant/Broker. Receive alerts on your Registered Mobile for all debit and other important transactions in your demat/Trading account directly from CDSL/Exchanges on the same day ...................... issued in the interest of investors."
    "KYC is a one time exercise when dealing in securities markets - once KYC is done through a SEBI registered intermediary (broker, DP, Mutual Fund etc.), you need not undergo the same process again when you approach another intermediary."
    "We, as a company, do engage in Proprietary Business in commodity/Equity/Currency segments."
    "SEBI: No need to issue cheques by investors while subscribing to IPO. Just write the bank account number and sign in the application form to authorize your bank to make payment in case of allotment. No worries for refund as the money remains in investor's account."
    402/101, Royal World, Sansar
    Chandra Road, Jaipur – 302001

    Our Links

    402/101, Royal World, Sansar Chandra Road, Jaipur – 302001

    For queries & grievance, contact: Vidwan Kanoongo-9928312000,

    Our Links

     

    Membership

    Hindustan Tradecom Pvt. Ltd.

    • SEBI Reg. No.: INZ000156539
    • NSE Member ID: 12783
    • BSE Member ID: 6188
    • NCDEX Member ID: 1241
    • MCX Member ID: 56000
    • CDSL DP ID: 12065000 (CDSL Registration No. – INDP-CDSL-551-2010)
    • ICEX Member ID: 2043
    • CCRL ID: 12065000

    Hindustan Technosol Pvt Ltd

    • SEBI Registation No. – INZ000092238
    • ACE Member ID –  6065
    • MCX Member ID -12420
    • NCDEX Member ID – 00170
    • NERL Member ID – 50218
    402/101, Royal World, Sansar
    Chandra Road, Jaipur – 302001

    Our Links

    Membership

    Hindustan Tradecom Pvt. Ltd.

    • SEBI Reg. No.: INZ000156539
    • NSE Member ID: 12783
    • BSE Member ID: 6188
    • NCDEX Member ID: 1241
    • MCX Member ID: 56000
    • CDSL DP ID: 12065000 (CDSL Registration No. – INDP-CDSL-551-2010)
    • ICEX Member ID: 2043
    • CCRL ID: 12065000

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    © Copyrights 2021 HTL Hindustan. All Rights Reserved.

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